Patient Surveys

What is the NCPES?

At the NHS, we want our patients to have the best experience possible and having continuous patient feedback is crucial in helping us to deliver what patients want and need. 

The National Cancer Patient Experience Survey (NCPES) asks for feedback from cancer patients (16 years and over), to inform and improve local cancer services across England. 

The NHS and cancer charities use the results to understand what is working well and which areas need improvement. The results enable them to identify national and local priorities and work with patients and partners to deliver change. The 2025 CPES fieldwork will begin in mid-November 2025, with results available next year. 

For more information on the survey, please visit www.ncpes.co.uk.

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Latest update: NCPES 2024 results

The National Cancer Patient Experience Survey results for 2024 were published on Thursday 17th July 2025.

Patients gave an average overall rating of care of 8.94 out of 10, which is really positive and a testament to staff across the NHS. 

An overview of the survey results for 2024 can be seen on the below infographic:

The below summarises the key overall themes for the West Midlands Cancer Alliance based on the 2024 NCPES:

Overall Patient Experience

• Average Rating: Patients gave an average overall care rating of 8.8 out of 10, which is considered very positive and reflects strong performance across many Trusts.
• Staff Recognition: The high score is seen as a testament to the dedication and compassion of NHS staff throughout the region.

Areas of Strength

• Clinical Care Quality: Most patients felt confident in the clinical care they received, including diagnosis and treatment.
• Respect and Dignity: Patients consistently reported being treated with respect and dignity by healthcare professionals.
• Information Provision: Many trusts improved in providing clear explanations about diagnosis and treatment plans.

Areas for Improvement

• Emotional and Psychological Support: Some patients felt that emotional needs were not fully addressed, especially during and after treatment.
• Care Coordination: There were concerns about fragmented care, particularly when transitioning between services or departments.
• Involvement in Decisions: A portion of respondents wanted more involvement in decisions about their treatment and care.

We are actively developing plans to address these areas for improvement. Cancer services across the West Midlands are working with patients, clinicians, and partners to co-design solutions that improve care experiences and outcomes.

You can view the results at national, Cancer Alliance, Integrated Care Board, and NHS Trust level by clicking here: NCPES Dashboard.

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NCPES Case Study - Improving Support for Black Men with Prostate Cancer

The National Cancer Patient Experience Survey aims to understand people’s experiences of cancer care across England. Cancer services use the survey results to make improvements based on what really matters to people.

One in eight men will get prostate cancer, but it’s even more common in black men, with one in four getting the disease. Informed by results from the National Cancer Patient Experience Survey, The Brother to Brother, Man to Man group was set up by Guy’s Cancer and the South East London Cancer Alliance (SELCA), to improve support for black men with prostate cancer. In this video, we hear from Evan, Colin and Vernon about their experiences and the importance of participating in surveys to help shape cancer services.

Tackle Prostate: Brother to Brother, Man to Man Support Group Information

Prostate Cancer UK: Check Your Risk in 30 Seconds